PAGD's Management Master's Club and the University of Pittsburgh Joseph M. Katz Graduate School of Business present...
Management Essentials for Practicing Dentists
Download Course Schedule
October 1-3 and November 12-14, 2010
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Management Essentials for Practicing Dentists
University of Pittsbugh
Joseph M. Katz Graduate School of Business
Center for Executive Education
5th Floor, Alumni Hall
4227 Fifth Avenue
Pittsburgh, PA 15260
Course Fee:
AGD Members $3997
Non AGD members $4997
CLICK HERE for brochure
Hotel Information: A block of rooms has been reserved at:
Holiday Inn Pittsburgh, University Center
100 Layton Ave.
Pittsburgh, PA 15213
412-682-6200
www.holidayinn.com/pit-univctr
payment plans available (see below)
What would an MBA say about the way you run your practice?
This course will answer that question and more.
Management Essentials for Practicing Dentists is a unique educational opportunity to learn real
world business strategies from the prestigious faculty of the Katz Graduate School of Business of the University of Pittsburgh. In cooperation with the Pennsylvania Academy of General Dentistry, the Katz School faculty have created a curriculum that is clearly focused on the needs of practicing dentists.
About This Program
Management Essentials for Practicing Dentists is a unique educational opportunity to learn real world business strategies from the prestigious faculty of the Katz Graduate School of Business of the University of Pittsburgh. In cooperation with the Pennsylvania Academy of General Dentistry the Katz School faculty have created a curriculum that is clearly focused on the needs of practicing dentists.
If you look outside of the dental profession into the business world, companies are rarely run by those with no business training. Why do dentists try to do it? Real world business owners understand that managers need to be trained in areas of operations, human resources, leadership, and accounting. They invest in this training because they know it will help their business to grow and prosper. In the fast paced world of change that we live in, the managers with the most knowledge and training are the ones that will most readily be able to adapt and navigate their businesses. Management Essentials for Practicing Dentists is your key to opening up the knowledge you need to run your practice like a business.
You will learn what it takes to be the general manager of a dental practice and how to make decisions based on sound business practices. Learn how to:
- Strategically grow your practice based on marketing strategies
- Interpret financial statements to gauge to practice's performance and overall health
- Leadership skills to create a culture of innovation to motivate your staff
- Budgeting techniques to control and reduce costs
- Improve operational efficiency, quality and service
Who Should Attend
- Dentists
- Dental students
- Dental office managers
- Practice management consultants.
Program Outline
Learning Community Workshop (LCW)
- Provide a network of contacts, speed up the "getting acquainted" process
- Effective interactive problem solving, process of "consensus decision-making" in group contexts
- Encourage collaboration and information sharing
- Develop a professional community
The Dentist as General Manager & Strategic Planning
- Management best practices
- Decision-making
- Business functions
- Resource allocation process
- Restructuring and steward leadership
- Developing a strategic plan
Interpreting Financial Statements
- Language of business and role of accounting
- Financial statement analysis (Balance sheet, income statement, and cash flow statement)
- Practice stakeholder communication
Cost and Performance Measurement
- Cost Estimation
- Budgeting
- Decision-Making
- Performance Measurement
Marketing Tactics and Strategies for Practicing Dentists
- Key elements of marketing professional services
- Seven key marketing tactics for successful dental practices
- Manage word-of-mouth and referrals and don�t let them happen to chance
- Develop a customer-centric culture
- Niche marketing as a growth strategy
Lean Six Sigma and Operational Efficiency in a Clinical Setting
- Process improvement principles
- Successful techniques for continuous improvement
- Reducing costs, increasing speed and improving quality and service
Change Management: A Culture of Innovation
- Can you motivate people to be innovative?
- Creating an environment where innovation can exist and be rewarded
- Gaps between rhetoric and realities regarding our company and business
Keys for Award Winning Customer Service
- Promote customer word-of-mouth
- Perform service-recovery to grow your practice
- Align your staff with your most desired customers
- Relentlessly build customer relationships by "Finishing-Strong"
- Establish service rituals (and stick to them)
- Measure customer�s perception of your service
Leadership and Effective Communication
- Communication process & styles
- Designing clear, concise messages to improve management performance
- Effective leadership and management roles
- Develop a performance improvement, implementation and action plan
Strategic Visioning for the Healthcare Future
- Organizations and environments
- Customer and client value creation
- Organizational survival and success in a changing world
Payment Plans
Please contact April Hutcheson, PAGD Executive Director at 717-737-4682 or ahutcheson@comcast.net to participate in a payment plan. By choosing this option, you cannot register online.
Payment Plan A (two payments)
AGD Member: $2,011 Due July 15
$2,011 Due Sept. 15
Non AGD Member: $2,512.50 Due July 15
$2,512.50 Due Sept.15
Payment Plan B (three payments)
AGD Member: $1,345.83 Due July 15
$1,345.83 Due August 15
$1, 345.83 Due Sept. 15
Non AGD Member: $1,679.16 Due July 15
$1,679.16 Due August 15
$1,679.16 Due Sept. 15
April Hutcheson
Executive Director
Pennsylvania Academy of General Dentistry
717-979-4959
ahutcheson@comcast.net
